AWS Support: Why You Should Use It For Your Business

Amazon Web Services (AWS) is an evolving cloud computing platform given by As of 2019, AWS held a 33% share of the cloud market. This is due in large part to the many advantages that AWS has over other cloud providers. One such advantage is the availability of AWS Support.

AWS Support is a set of tools and services that help you manage your AWS resources and troubleshoot issues when they arise. With AWS Support, you can get 24/7 access to technical support and management experts who can help you plan, deploy, and operate your AWS infrastructure.

There are three levels of AWS Support: Basic, Developer, and Business. Each level has different features and benefits that cater to the needs of different types of businesses. In this blog post, we’ll take a look at the 7 top benefits of using AWS Support for your business.

1. Cost-Effective 

AWS Support is a cost-effective way to get the most out of your AWS resources. The Basic level of support is free and provides access to documentation, forums, and regulatory compliance information. The Developer and Business levels of support have monthly fees, but they provide additional features such as 24/7 access to technical support experts and account management tools.

2. Round-the-Clock Availability 

AWS support is available 24 hours a day, 7 days a week, 365 days a year. This means that you can get help when you need it, even if it’s in the middle of the night or on weekends and holidays.

3. Fast Response Times 

When you contact AWS Support, you can expect to receive a response within 60 minutes for urgent issues and within 12 hours for non-urgent issues. This fast response time ensures that your issue will be resolved as quickly as possible so that you can get back to work.

4. Expertise from Technical Support Engineers 

When you contact AWS Support, you will be connected with a technical support Engineer who has expertise in the area of your issue. This means that you will be getting help from someone who knows what they’re doing and can resolve your issue quickly and effectively.

5. Access to Management Tools 

The Business level of AWS Support provides access to account management tools such as the billing center, consolidated billing reports, and usage data reports. These tools make it easy to manage your account so that you can stay on top of your costs and optimize your usage.

6. Priority Handling 

The Business level of AWS Support also provides priority handling for your support requests. This means that your requests will receive higher priority than those from other customers who are using lower levels of support.

7. Increased Reliability 

By using AWS Support, you can increase the reliability of your applications by leveraging the expertise of Amazon’s technical support engineers. They can help you identify issues before they become problems and fix them quickly if they do occur. As a result, you can minimize downtime, maximize productivity, and keep your customers happy.


Overall, using AWS Support can provide numerous benefits for your business. It can save you time and money, give you access to expert support, and increase the reliability of your applications. So consider upgrading to a higher level of AWS Support or taking advantage of the free resources available at the Basic level. Your business will thank you.


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